More satisfied patients, higher reimbursement, less stress.
Patient satisfaction has become increasingly important to hospital organizations, as reimbursement metrics have incorporated these ratings. Research has demonstrated that medical professionals who communicate with empathy have higher patient satisfaction ratings.(Riess, 2012). In addition, effective communication between clinicians and patients actually improves the patient experience, which ultimately leads to improved clinical health outcomes.
Providing empathic care does not necessarily require increased costs or more time with patients. In fact, empathic interactions with others can actually save time and are more effective using the techniques in our training.
“The ability to engage in difficult conversations in a way that maintains the relationship and enables healing is so important. Empathetics is a company whose mission we heartily support. We promote Empathetics with all of our clients to help their teams develop more meaningful connections with their patients.” — Minnesota Malpractice Insurance Company (MMIC)