Creating a Culture of Empathy
Empathetics, Inc., believes that while many factors contribute to the cultural transformation of any organization, an important first step is training healthcare professionals to build relational and communication skillsets. Doing so will promote an environment of patient- and family-centered care. Healthcare providers and staff participate in the eLearning programs, and our train-the-trainer programs teach facilitators how to conduct workshops and classroom discussions.
Empathetics Introduction: Dr. Riess explains how Empathetics’ programs work. Watch the video.
Introduction to the Neuroscience and Practice of Empathy
Managing Difficult Medical Interactions
Delivering Bad News
Informed Consent and the Preoperative Conversation
Nurse Teams Course
Front-Line Staff Course
Our facilitator guides provide a framework for a blended learning experience by incorporating group exercises, group process, role playing and experiential learning. This learning strategy serves as an opportunity to deepen and customize the Empathetics web-based curriculum by allowing participants to apply their learning to actual patient interactions that have challenged their own confidence and empathy.
Newly available to subscription clients in 2021, Empathetics offers a Self-Care, Healing and Recovery Live Training program and guided e-workbook. Developed within the Empathetics framework, this supplementary course empowers clients to lead groups focused on both general well-being and targeted support to address the acute trauma associated with the COVID-19 pandemic.
The Empathetics App serves as a portable reminder of key concepts from the courses and contains valuable information to keep you up to date with the skills you learned in the training.
The app includes:
- The breathing exercise: Includes emotional intelligence and self-regulation exercises
- An interactive reminder of the E.M.P.A.T.H.Y.® acronym
- Tips for empathic verbal communication
- Relevant news and articles
The Empathetics E.M P.A.T.H.Y.® Web-based Training Program incorporates translational research in the neurobiology and physiology of emotions to improve patient and healthcare provider relationships with an emphasis on physician, nurse, and allied health professional empathy. Using didactic and experiential learning, participants will explore the basic science of emotional connection and empathic communication. Participants will practice techniques to enhance perception of their own and others’ emotional states and cultivate interpersonal skills for optimal interactions between patients and clinicians.