“We went to Empathetics to see if we could make the ‘communications piece’ argument; that in malpractice suits, the issue is almost always both technical AND communications based.  With Empathetics, we liked the idea of the science behind empathy.  That really convinced us.  We see a lot of possibility with Empathetics.   Clearly there is a need.  This would be part of a larger initiative, ‘sponsored by your captive insurance company.’”


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