“Dr. Riess’ Empathetics training was so timely. Empathy is about connection and there is no better time than in the middle of a global pandemic to talk about increasing our empathy towards those we serve and towards our co-workers. Many people that call us are experiencing financial stress –  it is so important that the BALANCE counselors have emotional intelligence, this training was a great reinforcement of counseling best practices.”  Cynthia Campbell, M.B.A., M.Ed., SHRM-SCP, Chief Experience Officer (CXO), BALANCE


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