More satisfied patients, higher reimbursement, less stress.


Patient satisfaction has become increasingly more important to hospital organizations as reimbursement metrics have incorporated these ratings.  Research has demonstrated that medical professionals who communicate with empathy have higher patient satisfaction ratings.(Riess, 2012).  In addition, clinicians who are able to communicate well with their patients improve the patient experience, which will ultimately lead to improved clinical health outcomes.

Providing empathic care does not necessarily increase cost or time with patients. In fact, empathic interactions with others can actually save time and be more effective using the techniques in our training.

Empathic communication between clinicians and patients will lead to a more engaged healthcare experience.  With improved communication, patients who experience empathic care have better medical outcomes. (Hojat, 2011; Rakel, 2009; Kaptchuck, 2008).  In addition, adherence to treatment recommendations increases, when medical professionals deliver patient-centered, compassionate care. (Halpern, 2010)
With 43% of nurses showing signs of burnout, it is imperative that we equip them with relational skillsets to better communicate with their patients, work well in teams, and have awareness of their own emotional state.  Effective nurse communication is key to patient satisfaction in the healthcare system.  Communicating empathically increases clinician job satisfaction and reduces burnout. (Krasner, 2009; Shanafelt, 2009; West, 2011)  Enhanced empathic care and physician well-being are highly correlated. (Shanafelt, 2005)
With the implementation of the Affordable Care Act,  reimbursement metrics have changed for hospitals to now incorporate patient satisfaction ratings.   Communicating with empathy will lead to higher patient satisfaction, which in turn leads to adherence to treatment regimen and better clinical health outcomes. For an average-sized community hospital, this could equate to nearly $9 million in reimbursement. 
Empathic clinician communication improves the quality of all interactions with others; patients, their families, colleagues, and loved ones. (Halpern, 2012)  In addition, a key component of the patient experience is the cohesion of the healthcare team and how well they communicate with each other.  Good communication between colleagues working at a hospital will lead to better coordination of patient care.   
82% of medical malpractice claims are the result of a breakdown in communication.  This can include poor physician attitudes, communication failures, disparagement, and unrealistic expectations. Empathetics eLearning programs can improve patient satisfaction, while reducing the likelihood of medical malpractice claims. 


“The ability to engage in difficult conversations in a way that maintains the relationship and enables healing is so important. Empathetics is a company whose mission we heartily support. We promote Empathetics with all of our clients to help their teams develop more meaningful connections with their patients.” — Minnesota Malpractice Insurance Company MMIC