More satisfied patients, higher reimbursement, less stress.
Patient satisfaction has become increasingly more important to hospital organizations as reimbursement metrics have incorporated these ratings. Research has demonstrated that medical professionals who communicate with empathy have higher patient satisfaction ratings.(Riess, 2012). In addition, clinicians who are able to communicate well with their patients improve the patient experience, which will ultimately lead to improved clinical health outcomes.
Providing empathic care does not necessarily increase cost or time with patients. In fact, empathic interactions with others can actually save time and be more effective using the techniques in our training.
“The ability to engage in difficult conversations in a way that maintains the relationship and enables healing is so important. Empathetics is a company whose mission we heartily support. We promote Empathetics with all of our clients to help their teams develop more meaningful connections with their patients.” — Minnesota Malpractice Insurance Company MMIC